Return & Refund Policy

At AyeshaMall.com, we maintain a strict no-return and no-refund policy, except under very specific conditions.

❌ No Return / No Refund

  • Products once sold cannot be returned or refunded
  • Change of mind is not acceptable
  • Size issues in:
    • Bridal Dresses
    • Party Dresses
      ❌ Not eligible for return or refund

✅ Refund Condition (ONLY VALID CASE)

A refund will ONLY be processed if:

✔ The product is damaged or broken
✔ Customer provides complete unboxing video proof

🎥 Video Proof Requirements (MANDATORY)

  • Video must be recorded before opening the parcel
  • Parcel opening must be shown clearly in one continuous video
  • No cuts or edits allowed
  • Damage must be visible in the same video

❌ No Video = No Claim

If you fail to provide proper video proof:

  • ❌ No refund will be issued
  • ❌ No complaint will be accepted

⚡ Refund Process

  • Verified claims will be processed instantly after approval
  • Refund method will be decided by AyeshaMall.com